CHARLESTON, W.Va. — The West Virginia State Tax Department’s new Taxpayer Engagement Center is now open for business.
Officials with the department and Gov. Jim Justice cut the ribbon at the center on Lee Street in Charleston on Thursday. The center consolidates taxpayer access locations in the area to a single, modern location, designed for ease of access and customer service.
State Tax Commissioner Matt Irby told MetroNews that this was part of his vision when he took on the commissioner position. He wanted to make it easier on the taxpayers.
“What we believe is most taxpayers want to comply with the law but they just need to know how,” Irby said. “What this center allows us to do is be able to educate taxpayers, communicate with them effectively and be able to understand what their responsibilities are so they can accomplish them.”
The new center’s purpose is to increase taxpayer communication, education, and overall engagement to promote voluntary compliance with tax laws.